Refund Policy
To ensure a fair and transparent process for both Dowaduna and our valued customers, we have established the following Return and Refund Policy.
Return Window
You have
30 days from the date you receive your item to initiate a return.
Return Conditions
To be eligible for a return, your item must meet the following criteria:
- It must be in its original, perfect, and resalable condition.
- You must provide proof of purchase (e.g., order number or confirmation email).
- The item must be returned in its original packaging without any signs of damage, wear, or alteration.
Refund Method
All approved refunds will be credited back to the
original payment method used for the purchase.
Return Shipping Costs
The customer is responsible for the cost of return shipping unless the return is a result of our error (e.g., we shipped the wrong or a defective item). In such cases, we will provide a prepaid return shipping label at no cost to you.
Non-Returnable Items
The following items cannot be returned:
- Items purchased at a discount.
- Custom-made or personalized items.
How to Return
- Please contact our customer service team at or via email at service@kokayo.shop to request a return and obtain instructions.
- Securely package the item and mail it to the address provided by our team.
- Our Return Address: 2760 Hoffman Avenue,New York,NY 10007
Refund Processing Time
After we receive and inspect your returned item, we will process your refund within
three (3) business days. You will receive an email confirmation once the refund has been issued.
Exchanges
We do not offer direct exchanges. To exchange an item, please process a return for the original item and place a new order for the desired one.
Order Cancellations
You may cancel your order within
24 hours of placement, provided it has not yet entered the processing stage. Orders that have been processed or shipped can no longer be canceled.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at
or
service@kokayo.shop.
